Frequently asked questions
Do you offer delivery?
Yes, we deliver islandwide across Singapore within 2-3 days
How should I store my cookies?
Fresh: Keep in an airtight container the first 2 days of receiving or refrigerate for freshness thereafter.
Frozen: Store in the provided packaging for up to 3 months in your freezer, ready to bake anytime!
How do I reheat the cookies?
Reheat in an oven (160 deg C) or airfryer (150 deg C) for about 3-5 mins for that warm, gooey centre.
Frozen cookie dough: storage, thawing & refreezing
Applies to both Oozy Cookies™ Frozen and Chunky Cookies™ Frozen.
Is thawing required before baking? No, bake straight from frozen.
Recommended refrigerator thaw time? Not applicable.
How long can I store the dough? Keep frozen for up to 3 months.
Can thawed dough be refrozen? Yes, as long as it is kept in the fridge.
Can frozen dough be baked directly from frozen?
Yes — here's how to do it
Oven: Pre heat fan assisted at 180 deg C and bake for 12 - 15 mins
Air Fryer: Pop it in between 10 - 13 mins at 160 deg C
Do your products contain allergens?
Most products contain wheat, dairy and eggs. Some may contain nuts.
Are these great as gifts?
Yes, our cookies make great gifts.
Do you accept corporate or bulk orders?
Yes — contact us on whatsapp, form or hello@madbakes.com for custom orders. Submit a corporate or bulk-order enquiry
Can I amend my order after placing it?
Contact us via Whatsapp as soon as possible and we’ll do our best to help.
How can I contact Madbakes?
Reach out via whatsapp, our contact page or chat with us online.